A: If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.

Please note: We cannot refund the original or return shipping charges.

DS does not accept returns on custom requested products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card (coming soon) will be refunded to that car.

• If you no longer have your invoice please reach out to us via the live chat link at the top of the page, with your order # for further assistance returning your items.
• Please include your item(s) in your package along with your invoice.
• Ship your item(s) back to the address provided on your invoice.
• All return shipping charges must be prepaid. Sorry, but we cannot accept C.O.D deliveries.
• Please request a tracking number for your returned package.
• For your protection, when returning items to us, we recommend that you insure your return shipment and get tracking. Spencer’s is not responsible for lost and damaged packages.

Please note: We cannot refund the original or return shipping charges.

A: Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information.

If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.

A: Orders usually take 1-3 business days on stocked and small made to order items, Monday-Friday excluding holidays, to process before being
            shipped. Made to order items are subject to take longer depending on materials. Once the order has shipped, how quickly you receive it depends on the shipping method selected.
            Estimated delivery dates are provided at checkout. Please keep in mind they are estimated only----we do
            not guarantee the delivery date. Please see the chart below to view the shipping time frames associated
            with our shipping methods.